Recently a survey was performed by the Consumer Federation of America (CFA) that identified the top ten roofing client complaints. A large majority of the complaints were based on the roofing company having bad operation standards and failing to start or complete the job. In addition, National Magazine conducted an exclusive survey that ended up having astonishing results. Believe it or not, 50% of the people surveyed would not recommend the roofing company they used to a friend.
When picking out a roofing company, make sure they can supply you with all the following things. First off, make sure they are a licensed company. Far too many times in the roofing industry, companies are not licensed end up hurting themselves on site and suing the customer! The bad part is that unlicensed companies are unlikely to be carrying the proper insurance, so it all falls back on you if anyone gets hurt (they could actually win the lawsuit). Generally speaking, any roofing company that's listed with the Better Business Bureau and has good reviews is likely to be your best bet. If a roofing company is not affiliated with any associations, there's a good chance that they are unlicensed, uninsured or just plain inexperienced. Another great place to look for an experienced roofing company is your local chamber of commerce.
The company you end up hiring should be knowledgeable about the many diverse products and options that are available for your home. After all, do you really want a company that you're not comfortable with working on your biggest investment? Keep in mind that the sales person you spoke with over the phone might be nice, but what about the problem that you're actually going to be dealing with? Make sure to voice any questions, comments, or concerns that you might have while speaking to the roofing company on your initial phone call.
So who can you trust to take care of your roof? Well, luckily the majority of companies are going to be safe, but once again make sure they provide you with a valid license. The most important thing is making sure your roof is safe and secured using only the best materials available. You may end up paying extra for high quality service, but I think we both agree that you want your roof to last a long time.
Good luck getting your new roof installed.